Returns & Refunds

We want you to love every Glowmira purchase. If something isn't right, here's how returns and refunds work.

Our 30-day promise

You have 30 days from the day your order arrives to request a return. Items must be unused, in their original packaging, and with all seals intact. For hygiene reasons, opened skincare and makeup products can only be returned if they arrived faulty or damaged.

How to start a return

1. Email returns@glowmira.com with your order number and reason.
2. We'll send you a returns label and instructions within 1 working day.
3. Pop the item in its original packaging and drop it at your nearest post office.

Refunds

Once we receive your return, we'll inspect it and process your refund within 5 working daysto your original payment method. You'll get an email confirmation once it's done — your bank may take a further 3–5 days to display the funds.

Damaged or wrong item

We're so sorry if something arrived damaged or incorrect. Please email hello@glowmira.com within 7 days of delivery with a photo, and we'll replace it free of charge or issue a full refund — whichever you prefer.

Return shipping

Return shipping is free for damaged, faulty or incorrect items. For change-of-mind returns, the cost of return postage is the customer's responsibility.